CASE STUDY: How we help clients meet their goals with business voice phone services.




Once part of a larger organization, 633 Group of Portage, Michigan became its own entity in 2016.

The firm develops and manages commercial properties, owns and manages a golf club, and manages services for a residential community which it also developed.

“When starting out, we relied on analog voice services,” said Elizabeth Wright, Vice President of Operations. “But, we wanted to research alternatives to landlines that relied on copper wires. Voice over Internet Protocol (VoIP) business phone services were, of course, the other option.”


 “We interviewed several companies offering VoIP business phone services,” said Wright. “However, CTS Telecom impressed on several counts.”

“A carefully considered approach gained the trust — and business — of 633 Group. CTS took the time to ask in-depth questions, learn our business and assess our needs before explaining various options and, ultimately, delivering an optimal IP phone solution.”

“CTS arrived when promised, executed when promised, and followed-up when promised,” said Wright. “Some firms only ‘talk the talk’ with assurances that are later left unfulfilled. Not CTS Telecom. They ‘walk the walk’ and delivered in every instance.”


“We were highly impressed at the conversion process, which included installation of a Fiber optic line for greater speed and capacity,” said Wright. “CTS Telecom teams were supportive not only of us but also of each other — always taking care to explain and ensure ‘next steps’ for a seamless changeover as the transition progressed.”

“633 Group has had zero issues with our VoIP phone system from CTS Telecom but, if a situation ever arose, we wouldn’t hesitate to call as we’d be sure of a fast response. As a small business, we really appreciate that level of service and the confidence it inspires.”

To learn more about business phone services from CTS Telecom including solutions offered over Southwest Michigan’s most powerful fiber-optic network, contact us today!