If not able to connect to the internet:
DO NOT PRESS THE RESET BUTTON!

If the reset button has been pressed and we need to send a technician to site to re-program/replace the CTS router, a labor charge of $105.00 will be applied to the next invoice.

Appropriate Steps to take to Troubleshoot

  1. Power cycle CTS router by unplugging the CTS router, then plugging it back in
  2. Verify if all wireless devices are unable to connect
  3. Check if any device can be directly hardwired into the CTS router to verify connection
  4. If internet service is still down for all devices, please contact CTS at #269-746-4411 to have a trouble ticket opened

All installed equipment is the property of CTS Telecom, Inc.

If you move, do not remove the CTS Telecom, Inc equipment from the premise.