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The emphasis is on NEW, as a new decade is being launched and because there is new technology changing the way we manage information.

First, there is the new CTS logo (Check it out in the above masthead). As we launch the new logo, we will retire the previous “signature” that has been in use for many years. During that time, CTS has developed and grown into a major telecommunications service provider. This growth has been possible with the addition of new products and services. The new logo better reflects our technology and helps position the company for the future. It also serves to recognize the contributions of each person on the CTS Team.

VoIP (Voice over Internet Protocol) is leading-edge technology that is rapidly changing the way people communicate. CTS calls it the Hosted IP Solution. To learn more about this technology, we talked with CTS’s Communication Consultants: Joe Vernon, John Carlson and Chad Collver, and Customer Relations Planner Diane Barron. Here’s some of what they said.

Chad notes, people usually call us when their aging telephone system needs

upgrading or replaced. And, they usually ask about our newest technology. This is our opportunity to tell them about VoIP and our Hosted IP Solution. VoIP is the service of choice for small to mid-sized businesses. Most of the equipment for a hosted solution resides onsite at CTS. This is a major benefit to the customer because the maintenance and operation of the system is monitored daily by CTS. If a customer is going to replace their phones, they should know that this solution provides expanded flexibility and functionality with many more features than possible with a traditional phone system.

Joe reminds us that the Hosted VoIP Service utilizes the Internet and in order to have quality communication it is essential to have a reliable broadband connection. CTS Fiber optic network, or data pipeline, is the fastest connection available.

Because the external equipment is hosted by CTS, the data is the highest quality possible. Other providers have their server farms located hundreds of miles away in another state which can reduce the delivery and the quality of service. One feature that our customers like — they can change offices without a service call to come in and redirect the wiring. Just simply unplug the VoIP phone and plug it into the computer in the new office and you are essentially connected!

With the VoIP solution, your email, incoming calls, voicemail, and faxes are routed to one location via “Unified Messaging.” He says, “I can check all this communication from my Blackberry when I am out of the office. No more calling in for messages — they are directed to my Blackberry along with any attachments. It is a complete record of all incoming messages. I can actually do more from my Blackberry smart-phone than I can from the computer. There is no camera on my office computer!” he adds.

John: The one feature he likes is the “Find Me – Follow Me” capability. “This means my messages come in on the office computer via the Internet, and it’s on my laptop, my BlackBerry and even to my home computer, if the software is installed.

Customers who are currently on the Metro- E fiber are beginning to see the advantage of this technology and are asking how can it help them. They learn that they don’t have to add a lot of extra equipment to get this added flexibility and it frees up valuable space.

Diane Barron is the customer trainer and assists customers with their new VoIP system. She educates the customer on how to use the new VoIP phone, the intuitive web-interface, Unified Messaging, along with many other new features. The VoIP solution vastly improves productivity and she is available to coach customers with this changing technology. A valuable feature is “Click to Dial.” The VoIP solution is integrated with Outlook email and Outlook Contacts (a database for client information). Find a person’s name and click on one of several contact numbers you may have, and the phone is immediately dialed. There is much more to learn about how to enhance your productivity with CTS’s Hosted VoIP Solution.