Frequently Asked Questions...
We'll
continue to post answers to our most frequently asked questions from
our valued clients. Should you not find the answer to a question you
have, please feel free to click here to email us or click here to post a question or review our question and answer forum. We'll be happy to get back with you quickly!
What is ADSL Internet?
What is a PRI?
What is VoIP?
Can my company get connected to your fiber services?
How fast is the fiber services?
What is ADSL Internet?
Short for asymmetric digital subscriber line, a new technology
that allows more data to be sent over existing copper telephone lines
(POTS). ADSL supports data rates of from 1.5 to 9 Mbps when receiving
data (Known as the downstream rate) and from 16 to 640 Kbps when
sending data (known as the upstream rate). back to top--
What is a PRI?
Short for Primary-Rate Interface, a type of ISDN service
designed for larger organizations. PRI includes 23 B-channels and one
D-channel. The Primary Rate Interface is a multiple channel voice path
delivered over a T-1 circuit to provide multiple voice paths to your
phone system, as well as DID numbers (Direct Inward Dial). back to top--
What is VoIP?
Short
for Voice over Internet Protocol, a category of hardware and software
that enables people to use the Internet as the transmission medium for
telephone calls by sending voice data in packets using IP rather than
by traditional circuit transmissions of the PSTN. One advantage of
VoIP is that the telephone calls over the internet do not incur
surcharge beyond what the user is paying for Internet access, much in
the same way that the user doesn't pay for sending individual e-mail
over the internet. back to top--
Can my company get connected to your fiber services?
CTS
has an extensive fiber network through out Battle Creek and Kalamazoo
and in most cases we can make a connection to your company. What we
need the customer to do is to call our office 269 746-4411 and talk to
one of the sales people. The information we need is mainly the address
of the location where you would like the fiber services and a contact
at the location. One of the CTS engineers will then make a site visit
to look over the facilities and then pass the information and the
timeframe that the project can be done in to the sales person. The CTS
Sales person will then come back to you with the pricing and details as
to when the service can be installed. back to top--
How fast is the fiber services?
The
Metro E service is a 10 MEG bi-directional internet connection, with
optional speeds of up to 45 MEG available. It is billed on the actual
usage by looking at the total number of packets sent over 24 hours a
day 30 days a month. Please contact one of the CTS Sales Team 269
746-4411 to discuss the amount of usage you company may need. We have
over 200 customers on the system so we can give you a very good
estimate of your usage by just discussing how your company uses the
internet. back to top--
Post a Question
Got a question? Haven't found the answer here yet? Click here to ask the question. We'll respond very quickly by calling you. Then we'll post the question and answer on this page for others to benefit: back to top--
