About CTS (Who we are)
Every morning, Dawn, one of our Service Operations Specialists, leaves a row of fruit for our technicians to pick up on their way to their jobs for the day. At CTS Telecom, we take care of each other so we can take care of you. Feel free to contact any of our local staff listed below if you’d like more information about any of our products or services. Members of our Sales Team are often unavailable due to meetings with potential and current partners, but if you need immediate assistance, please call our main number 269.746.4411 and let us show you how WE ANSWER THE CALL.
With so many choices for telephone and internet service providers in Southwest Michigan, knowing who you’re working with can make all the difference. If our services aren’t impressive enough, take a moment to see where CTS Telecom started, who we are today, and where we see ourselves in the future.
Our roots go back to 1911 when CTS Telecom was founded as the Climax Farmers Telephone Co-op. In 1949, it was purchased by the Collver family who remained true to the company’s mission of providing local telephone service solely to businesses and residents in Climax. The passage of the Federal Telecommunications Act in 1996 permitted competition in both local and long distance telephone services and CTS Telecom was able to expand its business footprint. One year later, the company was licensed by the Michigan Public Service Commission to provide local telephone service in Battle Creek, Galesburg, Kalamazoo, and Scotts. CTS Telecom was one of the first in the state to offer fiber to the premise.
The main ingredient in CTS Telecom’s recipe for success is fiber and lots of it. We have an ever-growing fiber network, and unlike other companies with similar services, we build to each customer’s requirements.
Each morning at 8 a.m., every CTS Telecom employee gathers in a conference room where we talk about what customers we are going to work with that day, any troubles that need to be addressed, and how we can improve the customer’s experience. By sharing ideas, we save our clients time and money. You will see our Communications Consultants out and about in the community because we prefer to come out and see what you do in order to give you exactly what you need. We do all of that while providing the best customer service around.
With the industry anticipating escalating internet traffic, CTS Telecom is equipped to meet the demand for secure and robust data transportation. We are continuously making modifications and improvements to our facilities and network, thus setting ourselves up for greater capabilities in the future. CTS executives engulf themselves in the latest technology and industry news so we can create the next wave of innovation.